PERSEPSI PASIEN PENGGUNA ASURANSI KESEHATAN KELUAGA MISKIN (ASKES GAKIN) TENTANG MUTU PELAYANAN KEPERAWATAN YANG DITERIMA DI RSUD WATES KABUPATEN KULON PROGO PROPINSI DAERAH ISTIMEWA YOGYAKARTA

The Nursing Study Program of Ahmad Yani Health Sciences of Yogyakarta ABSTRACT Background: Nursing care can be regarded as of quality when giving satisfaction to patients during the service in line with basic aspects of nursing care quality, so that the aim of nursing care can be achieved. These basic aspects cover acceptance, attention, communication, corporation, and nurses’ responsibility. Wates general hospital is one of hospital that serves patients who have GAKIN health insurance. Vision of Wates general hospital is to realize the prominent Wates general hospital in quality service competition and patients’ satisfaction. Through this research, one of indicators of the achievement of Wates general hospital’s vision in nursing service can be evaluated. Objective: To describe the perception of patients with GAKIN health insurance in inpatient unit about the quality of nursing service in Wates general hospital in Kulon Progo region. Method: This research is descriptive/ qualitative with in depth interview. Informants are 12 patients. Research instruments consist of question guide for depth interview, ballpoint, note book, recorder (hand phone), laptop and researcher. Data are collected through in depth interview to the informants directly. The analyses of this research are data reduction, data display, and data verification. Result: The perception of patients with GAKIN health insurance in inpatient unit about the nursing service quality in Wates general hospital in Kulon Progo region consisting of acceptance aspect, attention aspect, communication aspect, corporation aspect, and nurses’ responsibility aspect has indicated nursing service which is suitable with the basic aspects of nursing service quality according to Indonesian Health Department (in Onny, 1985) but, in this research there is new perception about nurse attitudes which are positive and negative attitude, so it needs attention from hospital management officials. The negative attitude are found in the edelweiss ward which consists of acceptance, attention, communication, and cooperation aspects and also in the Bougainville ward which consist of attention, communication, and cooperation aspects. Conclusion: The nurse of Wates hospital has shown attitudes suitable with the basic aspects of nursing service quality of Indonesian Health Department (in Onny, 1985) proposed. But patient perception, there are new attitudes from the nurse which are positive and negative attitudes. Key Words: Patient Perception, Quality, Nursing Service Quality